In a medical situation, whether at sea or at a port – how do you ensure with confidence, that the medical facility your crew member needs to visit will deliver high quality care?
Perhaps you have previously visited a particular facility and been happy with the care, but has the standard remained the same, or has it deteriorated?
Future Care’s dedicated Global Medical and Security Network comprises of over 91,000 providers that are approved and verified by the Future Care and International SOS teams. Every year millions of dollars are spent not only in maintaining this information but also developing strong relationships with these providers.
The network is unrivalled and when needed our Medical Case Management team can use the network to source the highest quality of medical facilities for your seafarers – with a particular focus on cost containment.
THE NETWORK IN NUMBERS
WHAT IS THE QUALITY ASSESSMENT CRITERIA?
At least once every three years, the Network Services Team conducts in-person or via Desktop visits to verify the quality of medical services so as to ensure that we always steer your vessel to the best available facility for your needs.
The team adhere to strict guidelines and processes for providers, benchmarked against one standardised, global criteria, which looks at:
This information is then compiled into a database which is kept up to date with: pictures, maps, languages spoken, opening times and payment processes. Alongside this, we compile any additional client feedback, helping to maintain the high standard we set.
EXPECTATION VS REALITY
The possibility of sub-standard medical care is the real risk for your seafarers, when visiting a facility. In certain locations online marketing images do not always display the full picture, hence why our information is such an important tool. The images below show the stark contract between reality and expectation.
Reality (taken by the Network Services Team)
WHAT ARE THE BENEFITS FOR CREW AND SHIPOWNERS?
By simply calling Future Care we can source appropriate medical facilities in both emergency and routine medical situations.
Visiting unknown facilities, especially in an emergency, can be highly stressful for everyone involved, so the network ensures:
Our robust infrastructure also allows us to place Guarantees of Payment when required, ensuring that when your seafarer requires medical care, they will get it.
CASE STUDY – ABDOMINAL PAIN OFF THE COAST OF SOUTH CAROLINA
In the U.S. (and elsewhere)– where medical care can be extremely expensive, our services ensure OPEX savings. View more case studies here.
FIND OUT MORE
Our Global Medical Provider Network ensures not only the best outcome for the seafarer but also save shipowners money, time and stress.